Reference

Terms and Conditions for Baje99 Account Holders

These terms set out the rules that apply when you create an account and use the Baje99 platform, including how deposits via bKash, Nagad, or Rocket are handled and what your account obligations are.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsLive casino and slots
Baje99 Terms and Conditions for Baje99 Account Holders
HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Account Rights

Your account data and wallet details are stored under standard encryption practices. We do not share your bKash, Nagad, or Rocket account numbers with third parties outside of what is required to process your transactions. You can request a summary of the data we hold on your account at any time through our support team. If you believe something is incorrect, you have the right to ask us to correct it.

Data Retention

We keep account and transaction records for as long as required by applicable law in your eligible region. After that period, data is securely deleted from our systems.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences. You can manage cookie settings from your browser at any time.

Account Security

Login to your Baje99 account uses a one-time PIN sent to your registered mobile number. Never share that PIN with anyone, including people claiming to be from our support team.

Right to Request Changes

To update your registered name, mobile number, or linked wallet, contact support with identity verification. Changes take effect after our team confirms the request.

CONTACT CHANNELS

Reach Us About Your Account Terms

If you have a question about how these terms apply to your account — a withdrawal hold, a wallet mismatch, or a condition you want clarified — our support team is the right place to start. You can reach us through the channels below. When contacting us about a terms matter, have your registered mobile number and the payment method you used ready so we can locate your account quickly.

Team online

Live Chat

Open live chat from the account menu for the fastest response on terms and wallet queries. Available during standard service hours.

Email Support

Send a detailed query to our support address for account-level terms issues that need a written record, such as withdrawal disputes or account access concerns.

Help Centre

Browse the Help Centre for written answers to common terms questions, including wallet verification steps and what happens when a deposit needs to be reversed.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to everyday account use — deposits, withdrawals, eligibility, and what happens when something goes wrong.

Account eligibility depends on your age and the laws that apply in your location. Access is only available in regions where the service is permitted. You are responsible for confirming this before registering.

Contact support with your bKash transaction reference number. Our team will match it against our payment records and credit your account or arrange a reversal, depending on the outcome of that check.

No. Under our wallet terms, withdrawals must go back to the same wallet used for the deposit. This is a security requirement, not a technical limitation, and it cannot be overridden.

We will notify you through your registered contact and state the reason. You can contact support to dispute the action. Any balance held in your account at the time of suspension remains accessible subject to the outcome of that review.

Send a written request through email support or live chat. Include your registered mobile number for verification. We will respond within the timeframe required by applicable law in your eligible region.

No. We will notify you before any material change takes effect. The notification goes to your registered contact. If you do not agree with a change, you should stop using the service before the new terms apply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.